“We’ll figure it out.” This is a phrase I say to clients fairly often but, until a recent conversation, I didn’t realize how much it crystallizes the holistic client service approach we take at Friede & Associates.
My conversation with our client, Josh, began with his calling me to discuss how we should incorporate and relay to his bank some cost variations for his project—specifically how it would affect his loan structure, and resulting ramifications.
Now, you might be asking yourself, “Why wouldn’t he just call the bank and ask them?” This is a valid question. After discussing the details, implications, and impacts of the decision I said, “I don’t foresee this as a significant issue. Let me just make some calls and do some digging and…we’ll figure it out.”
Josh’s response surprised me a bit...